Ask for reviews on your terms.
Get more reviews without texting every customer automatically
KrewDash helps you ask for reviews two ways. In person, a crew member can show a QR code that opens your review page. By text, you decide at close-out whether each customer gets a review request, so you only ask the ones who were happy. The customer rates the job from 1 to 5 stars: a happy customer is sent on to leave a Google review, and an unhappy one is asked for private feedback that comes to you. Review ratings show up in your reports.
Join the founding crew
What you can do
- Show a QR code in person that opens a star-rating page
- Send happy customers on to leave a Google review, and keep unhappy feedback private
- Choose at close-out whether to send a review request by text
- Leave a request unsent when a job did not go well
- See review ratings in your reports
How it works
- 1In person, a crew member shows a QR code from a job. It opens a star-rating page on the customer's phone.
- 2By text, you decide at close-out whether each customer gets a review request. Nothing is sent automatically.
- 3The customer rates the job from 1 to 5 stars.
- 4A high rating leads to a link to leave a Google review.
- 5A low rating opens a private feedback form that comes to you instead of going public.
- 6Review ratings appear in your reports.
Who it is for
Window cleaning owners who want more Google reviews from happy customers without asking everyone, and who want unhappy feedback to reach them first.
What it does not do yet
KrewDash sends people to your Google review page; customers post there themselves. It cannot write or post reviews for them. Ask for it.
What it looks like in practice
Illustrations of the workflow for a window cleaning company, not customer stories.
Example: a happy customer
A technician finishes a clean and shows the QR code. The customer taps five stars and is sent on to leave a Google review while the technician is still there.
Example: an unhappy customer
A customer taps two stars and the private feedback form opens. The message comes to you, not to Google, and you call to put it right.
Compared with spreadsheets and group texts
| Task | Spreadsheets and texts | With KrewDash |
|---|---|---|
| Asking for reviews | Texting everyone or forgetting | You choose per job at close-out |
| Handling a bad experience | It lands on Google | Low ratings go to private feedback |
| Asking in person | Awkward and inconsistent | A QR code a crew member can show |
| Seeing how you are doing | Checking Google occasionally | Ratings in your reports |
Questions about reviews
Are review requests automatic?
No. You choose at close-out, job by job.
Who can show the QR code?
A crew member from a job in the app, or you at close-out.
What happens after the customer picks a rating?
A high rating leads to a link to leave a Google review. A low rating opens a private feedback form that comes to you instead of going public.
Can I automate review requests?
No, by design. You choose whether to send one, job by job, so unhappy customers are not asked.
Does KrewDash post reviews for customers?
No. It sends happy customers to your Google review page, and they post there themselves.
Can reps ask for reviews?
A crew member can show the QR code from a job in the app.
Go deeper
Works with
Two-way SMS inbox
Every customer text in one inbox, sent from your number.
Reports
Revenue, jobs, crew performance and the canvassing funnel.
Calls & missed-call text-back
Call from a job, log every call, text back a missed one.
$297/mo for full access. $97/mo for you plus two crew.
Built, branded and live in 72 hours. Month-to-month.