Every customer text, one inbox.
A two-way text inbox for your customers
KrewDash has a two-way SMS inbox, so every text to and from a customer lives in one place, sent from your business's own number. Customers get automatic texts at key moments, and you can reply by hand at any time. Review requests are never sent on their own: you choose at close-out whether to send one.
Join the founding crew
What you can do
- Read and reply to customer texts from one inbox
- Send from your own business number, set up per business
- Send automatic status texts when a job is booked or changes
- Decide at close-out whether a review request goes out
- Keep customer phone numbers stored and matched to the customer record
How it works
- 1Your business gets its own number, set up for you on a verified toll-free line.
- 2When a customer texts, the message lands in the inbox tied to their customer record.
- 3You reply from the inbox; the customer sees it coming from your business number.
- 4Automatic texts go out at key moments, such as when a job is booked or changes.
- 5At close-out you choose whether a review request goes out. Nothing is sent on its own.
Who it is for
Window cleaning owners who currently run the business from a personal phone. It gives customers one business number and gives you one inbox, tied to the customer record.
What it does not do yet
It is a text-message inbox, and review requests are never automatic by design. Ask for it.
What it looks like in practice
Illustrations of the workflow for a window cleaning company, not customer stories.
Example: a reschedule by text
A customer texts to move Thursday's clean to Friday. The message appears in the inbox beside their job history. You reply, move the job on the calendar, and the customer gets the update.
Example: a job that went badly
A window was left streaky and the customer is unhappy. At close-out you choose not to send the review request. You text an apology from the inbox and offer a re-clean.
Compared with spreadsheets and group texts
| Task | Spreadsheets and texts | With KrewDash |
|---|---|---|
| Finding a customer's last message | Searching your personal phone | It is in the inbox beside their record |
| Separating work from personal texts | One phone for everything | A dedicated business number |
| Confirmations | Typing them by hand | Automatic status texts at key moments |
| Asking for reviews | Texting everyone or nobody | You choose per job at close-out |
Questions about two-way sms inbox
Which number do texts come from?
Each business has its own number. New businesses are set up on a verified toll-free number.
Do review requests send automatically?
No. At close-out you choose whether to send a review request or leave it, so a customer who had a bad day does not get one.
Can my team see the same inbox?
Conversations are tied to the business. You decide who has access through roles.
Will customers reply to a toll-free number?
Yes, it works like any number. Toll-free numbers are set up with carrier verification so messages are delivered.
Are customers texted too often?
Automatic texts are limited to key moments, and the missed-call text-back is limited so the same caller is not texted repeatedly.
Does it keep the conversation history?
Yes. Conversations are stored against the customer.
Go deeper
Works with
Branded booking form
A 24/7 booking page in your brand, with real open times.
Calls & missed-call text-back
Call from a job, log every call, text back a missed one.
Reviews
Ask for a review in person or by text, on your terms.
$297/mo for full access. $97/mo for you plus two crew.
Built, branded and live in 72 hours. Month-to-month.